Refund policy

TopTier makes custom DTF prints to order. Please check your artwork, quantities, and order details carefully before submitting your order.

Damaged, defective, or incorrect orders

If your order arrives damaged, has a printing defect, or differs from what you ordered, contact us at [support email] within [number] days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

We’ll review your request and, if approved, offer an appropriate replacement, correction, or refund. Please wait for our response before returning any items.

Change-of-mind returns

Because products are custom-made, we generally do not accept returns or issue refunds for change-of-mind purchases, customer errors in artwork or order details, or differences between screen colors and printed colors. This does not affect any rights you may have under applicable law.

Cancellations

You may request a cancellation by contacting us as soon as possible at [support email]. We can cancel an order only if production has not started. Once production begins, the order generally cannot be cancelled.

Refund processing

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider. Shipping fees are refundable only when required by law or when we confirm they should be refunded.

Contact

For help with an order, contact [support email] and include your order number.

Before publishing, fill in the email address and the number of days for reporting an issue. Review the policy against the consumer rules where you sell.