Terms of Service

These Terms of Service apply to your use of the TopTier website and DTF printing services. By placing an order or using our website, you agree to these terms.

Orders and payment

Please review your order details before submitting them, including artwork, sizes, quantities, and shipping information. Orders are subject to acceptance and payment. We may contact you if details are missing or need clarification.

Artwork and customer materials

You are responsible for ensuring that you have the rights and permissions needed to use any artwork, logos, or other materials you provide. You confirm that your materials do not violate another person’s rights or applicable law.

We may decline to print materials that we reasonably believe are unlawful or infringe someone else’s rights.

Print quality and color

DTF prints are produced from the files you provide. Screen colors may differ from printed colors, and minor variations in color, placement, or finish may occur. Please provide high-resolution artwork in the file format and specifications listed on our website.

Production and shipping

Any production or delivery dates we provide are estimates. Timing may change because of order volume, artwork issues, shipping delays, or other circumstances outside our control. TopTier is not responsible for carrier delays after an order has shipped.

Cancellations, returns, and problems

Because orders may be custom-made, they may not be cancellable or returnable once production has begun, except where required by law. If your order arrives damaged or has a printing issue, contact us at [support email] within [number] days of delivery and include your order number and photos. We’ll review the issue and, where appropriate, arrange a replacement, correction, or refund.

Website use

You agree not to misuse the website, interfere with its operation, or use it for unlawful purposes. Website content, branding, and materials belong to TopTier or their respective owners and may not be reused without permission.

Limitation of liability

To the extent permitted by law, TopTier is not liable for indirect or consequential losses related to your use of the website or services. Our total liability for a claim relating to an order will not exceed the amount paid for that order. Nothing in these terms limits rights or liability that cannot legally be limited.

Changes and contact

We may update these terms by posting a revised version on this page. The updated terms apply from the date shown above.

Questions? Contact us at [support email] or [business address].

Before publishing, fill in the contact details and response window, and adjust the cancellation and return terms to match your actual business policies and local requirements.